Fairbank Training and Consultancy

A full range of standard courses is available on all versions of the applications. However, as we can be very flexible with the topics and the time, these courses can be easily customisable to your needs and broken down into various ways.

For more detailed information on any of these courses, please contact us.

Course Types

A full range of standard courses is available from the following categories:

	Tutor-led One-Day standard courses for groups of up to six delegates
	One-to-One tailored training
	Half-Day Modules - topic and role-driven
	Seminars - 3-4 hourly sessions per day for training larger groups
	Workshops - open forum for delegates to bring samples of work or gain practical experience on any application
	Floor-walking Events - visits to the user's desk to concentrate on 'live' work and resolve any specific difficulties with the applications
	Surgery Sessions - a series of time-slots in a day for individual, personal training on any aspect
	Customisation & Software Development - building macros, templates and programmes for automation

New Courses Now Available

	Summary List
	Quick download for a summary of the personal development (soft skills) courses we run.
	Quick download for a list of the current IT related courses we offer.

New Course

	Dynamics Administration
	Dynamics Core Foundation Course
	Dynamics for Business Support Coordinator

	Time Management with Outlook
	Presenting with Technology
	Disciplinary Grievance at Work What to do
	Disciplinary Grievance at Work How to do it well
	Management Performance

IT Related Skills (to advanced level)

Standard Applications

	Access
	Access development
	Excel
	Front Page
	MS Office combined - an Overview to getting started
	Outlook
	PowerPoint
	Project
	VBA - Excel and Access
	Visio
	Windows
	Word

Graphics Based

	Adobe Acrobat
	Adobe Dreamweaver
	Adobe Flash
	Adobe InDesign
	Adobe Illustrator
	Adobe PageMaker
	Adobe PhotoShop
	Adobe PhotoShop Elements
	Adobe Pitstop Professional
	Adobe Premier
	Corel PhotoPaint
	Corel Ventura
	CorelDraw
	HTML & DHTML (CSS)
	JavaScript
	WebExpressions
	XML Basic

Desk Top Publishing

	Adobe Frameworks
	Adobe Freehand
	Graphic Design
	Jasc Paintshop Pro
	MS Publisher

Miscellaneous Courses

	Accounting for new business owners
	Act! for business owners
	Essential Tools for new business owners
	Introduction to Agile Business Tools NEW
	Introduction to B2B and web services
	Introduction to Cloud technology
	IT Basics for new business owners
	Lotus Notes
	MS Project Server – Managing Enterprises Projects NEW
	Prince2 – an introduction to Project Management NEW
	Prince2 – Foundation NEW
	Prince2 – Practitioner NEW
	Professional Services Management
	SharePoint (Designer)
	SharePoint (User)
	Technical Authoring NEW
	Train the Trainer NEW

Customer Relationship Management

	Business Objects
	Oracle (PeopleSoft)
	Oracle On Demand User Productivity Kit
	SAP
	Microsoft Dynamics CRM – Core Foundation (Getting Started) NEW
	Microsoft Dynamics CRM – Business Co-ordinator NEW
	Microsoft Dynamics CRM – Administrator NEW

Blended Workshops

	1:1 IT hourly surgeries – focussed, specific and live! NEW
	Budgeting Basics
	Effective On-line Meetings (Webinars)
	Finance for non-finance Managers
	Foundation for Designers (Adobe Illustrator, Photoshop, InDesign) NEW
	Policies and Procedural Workflow with Visio
	Presenting with Technology (PowerPoint) NEW
	Project Management (with MS Project) NEW
	Report & Business Writing with Word
	Time Management with MS Outlook NEW

Personal Development Skills

General Management Skills

	Arranging & Minuting Meetings
	Assertiveness
	Career Development
	Chairing Meetings NEW
	Coaching
	Communicating Change
	Conflict Management
	Decision-making & Problem Solving
	Developing Committee & Board Members
	Foundation of Management
	Giving Effective Feedback
	How to Team Brief
	Increasing your effectiveness at work
	Influencing & Communicating
	Interim Management/Secondment
	Internal Communication for Effective Organisations
	Interviewing Skills
	Introduction to BPM (Business Process Management)
	Managing Absence
	Managing Performance NEW
	Managing Stress
	Managing Suppliers
	Mentoring
	Modernising your Membership Organisation
	Monitoring & Evaluation
	Motivation & Delegation
	Negotiation Skills
	Networking for Success
	NLP for Managers
	Planning & Prioritising
	Powerful Presentations
	Presentation Skills
	Resource Management
	Self-confidence/Self-esteem
	Time Management
	Working across cultural boundaries
	Writing an effective Business Plan
	Writing effective Business Letters

Customer Services Skills

	Communicating & Influencing
	Conflict Management
	Dealing with Demanding Customers
	How to give exceptional Customer Service
	Managing Customer Relationships
	Monitoring & Evaluating
	Negotiation Skills
	Telephone Techniques NEW
	Working across cultural boundaries

Project Management NEW

	Achieving excellence in Project Management
	Governance
	Internal Communication for effective Projects
	Introduction to Agile Project Management
	Introduction to BPM (Business Process Management)
	Introduction to effective Project Management
	Introduction to Prince2 Methodology
	IT Change Management (versioning, impact analysis, etc.)
	Managing Suppliers
	NLP for Project Managers
	Policies & Procedures
	Project Office setup and management
	Providing Administrative Support
	Resource management
	Strategy and planning
	Tools & Techniques for Planning & Control
	Using MS Project in PM
	Working across cultural boundaries
	Working with Virtual Teams

Leadership Skills

	Advanced Communications & Presentations
	'Intelligent Board' Aspects
	Business Planning
	Chairing Meetings NEW
	Change Management
	Coaching
	Communicating Change
	Conflict Management
	Decision-making & Problem Solving
	Developing an effective Board
	Developing Committee & Board Members
	Developing Teams
	Diversity NEW
	Employment essentials for small businesses NEW
	Implementing change NEW
	Internal communication for effective organisations
	Kaizen Continuous Improvement NEW
	Leading in Technology
	Making the most of your Membership organisation
	Managing Performance
	Managing Stress
	Managing Suppliers
	Mentoring
	Motivation & Delegation
	Negotiation Skills
	NLP for Leaders
	Presenting with Impact
	Resource management
	Running business improvement projects NEW
	Strategy and planning NEW
	Understanding impact of Employment Law and ETS NEW
	Working across cultural boundaries
	Working with Virtual Teams

Sales Performance & Management Skills

	Account Development
	Advanced Sales Techniques
	Business Planning - sales strategy
	Outsourcing
	Revenue Growth
	Sales & Opportunity Coaching
	Sales Acceleration
	Sales Management
	Sales Methods - commodity to solution
	Sales Processes & Procedures
	Sales Start-ups
	Sales Team Management
	Sales Team Performance
	Sales Training - meetings, business reviews

HR Skills

	Balance Score Card Approach
	Dealing with bullying and harassment NEW
	Designing Performance Appraisals NEW
	Developing & Implementing Policies NEW
	Dignity at Work NEW
	Disciplinary and Grievance at Work – how to do it well NEW
	Disciplinary & Grievance at Work – what to do NEW
	Discrimination and Equal Opportunities NEW
	Effective communication for HR
	Exit Strategies and Compromise Agreements NEW
	HR – a strategic partner NEW
	Implementing Job Evaluation NEW
	Increasing your effectiveness at work
	Independent 360° reviews
	Interviewing Skills
	Managing Absence
	Managing Disciplinary and Grievance NEW
	Managing Performance
	Managing Redundancy NEW
	Mediation skills NEW
	Monitoring & Evaluating
	NLP for HR Practitioners
	Outplacement
	Performance Appraisal Skills
	Preparing for work
	Presenting with impact
	Psychometric Testing
	Recruiting Excellence
	Psychometrics – an introduction to NEW
	Psychometrics in Depth NEW
	Training Needs Analysis
	Working across cultural boundaries

Career Development

	CV Writing
	Career Transition - decide what you want
	Excelling in an Interim Role
	How to Completely Change your Career
	Increasing your effectiveness at work
	Introducing Careers in the New Economy
	Outplacement – how to get the most out of it
	Starting up a new business
	Succession Planning
	Working across cultural boundaries
	Working with Virtual Teams
	Writing an effective Business Plan

Course Types

IT Related

	Standard Apps
	Graphics Based
	DTP
	Miscellaneous
	CRM
	Blended Wrkshps

Personal Dev't Skills

	General Skills
	Customer Svcs
	Project Mgmnt
	Leadership Skills
	Sales Skills
	HR Skills
	Career Dev'mnt

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