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A full range of standard courses is available on all versions of the applications.  However, as we can be very flexible with the topics and the time, these courses can be easily customisable to your needs and broken down into various ways.

   
 
 

For more detailed information on any of these courses, please contact us.

Course Types

A full range of standard courses is available from the following categories:

Tutor-led One-Day standard courses for groups of up to six delegates
One-to-One tailored training
Half-Day Modules - topic and role-driven
Seminars - 3-4 hourly sessions per day for training larger groups
Workshops - open forum for delegates to bring samples of work or gain practical experience on any application
Floor-walking Events - visits to the user's desk to concentrate on 'live' work and resolve any specific difficulties with the applications
Surgery Sessions - a series of time-slots in a day for individual, personal training on any aspect
Customisation & Software Development - building macros, templates and programmes for automation

 

Summary List

pdf
Quick download for a summary of the personal development (soft skills) courses we run.
pdf
Quick download for a list of the current IT related courses we offer.

 

New Course Now Available

Fast-track to 2010
If you are looking for a fast-paced course to bring you up to speed with the changes and new features of MS Office v2010, then we have the course for you. The training is designed to run either as;

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a half-day hands-on session allowing delegates an opportunity to get practical experience and try out the new features, or
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three 1½ hour demonstration seminars in a day (for the larger audiences)

For more information, take a look at what is covered in this Outline and contact us to discuss the upgrade session of your choice.

 
pdf
Download Outline

 

"Bring Me Sunshine" is a fully flexible IT training programme allowing your staff to attend a course that is suited to them. Each delegate can attend any of the 5 modules depending on their needs and the programme allows them to build up a portfolio of evidence on skills attained. There's no routine - simply start at any of the modules and dip into the programme whenever it suits your needs.

 
pdf
Download Brochure

 

Microsoft Dynamics CRM can help you do business better, whether you’re:

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a Manager seeking to analyse and understand all of your organisation’s customer interactions and various activities;
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a Sales Executive wanting to keep track of your top Accounts;
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a Marketing Professional needing to build and follow up campaigns to Prospects and Customers; 
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a Customer Services Representative responding to customer requests and issues and keeping track of correspondence.

Educating your people in the capabilities of Dynamics CRM and how it links with working practices and business processes is key and we have experience in this area.  Below are some of the standard courses we offer, but we appreciate that every organisation is different and can tailor the training to meet your specific requirements and objectives, covering a cross section of business activity and ensuring the transition is seamless.

 
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Dynamics Administration
pdf Dynamics Core Foundation Course
pdf Dynamics for Business Support Coordinator

 

Networking for Success
Social and Business Networking Techniques
Whether you are already networking with some degree of success, have reservations in certain areas, feel you could improve, or are new to this field - this workshop is definitely for you. We will provide you with a structure for Networking in 3 main areas; Preparing, Participating and Profiting, which will enable you to Network and 'work a room' more effectively and get results every time. We also look at networking online and your ‘electronic footprint’- what impression are you creating?
 
pdf
Download Course Outline

 

 

IT Related Skills (to advanced level)

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Access
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Access development
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Excel
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Front Page
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MS Office combined - an Overview to getting started
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Outlook
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PowerPoint
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Project
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VBA - Excel and Access
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Visio
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Windows
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Word
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Adobe Acrobat
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Adobe Dreamweaver
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Adobe Flash
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Adobe InDesign
bullet Adobe Illustrator
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Adobe PageMaker
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Adobe PhotoShop
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Adobe PhotoShop Elements
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Adobe Pitstop Professional
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Adobe Premier
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Corel PhotoPaint
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Corel Ventura
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CorelDraw
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HTML & DHTML (CSS)
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JavaScript
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WebExpressions
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XML Basic 
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Adobe Frameworks
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Adobe Freehand
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Graphic Design
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Jasc Paintshop Pro
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MS Publisher
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Accounting for new business owners
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Act! for business owners
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Essential Tools for new business owners
bullet Introduction to Agile Business Tools
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Introduction to B2B and web services
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Introduction to Cloud technology
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IT Basics for new business owners
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Lotus Notes
bullet MS Project Server – Managing Enterprises Projects
bullet Prince2 – an introduction to Project Management
bullet Prince2 – Foundation
bullet Prince2 – Practitioner
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Professional Services Management
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SharePoint (Designer)
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SharePoint (User)
bullet Technical Authoring
bullet Train the Trainer
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Business Objects
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Oracle (PeopleSoft)
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Oracle On Demand User Productivity Kit
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SAP
bullet Microsoft Dynamics CRM – Core Foundation (Getting Started)
bullet Microsoft Dynamics CRM – Business Co-ordinator
bullet Microsoft Dynamics CRM – Administrator
bullet 1:1 IT hourly surgeries – focussed, specific and live!
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Budgeting Basics
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Effective On-line Meetings (Webinars)
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Finance for non-finance Managers
bullet Foundation for Designers (Adobe Illustrator, Photoshop, InDesign)
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Policies and Procedural Workflow with Visio
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Presenting with Technology (PowerPoint)
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Project Management (with MS Project)
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Report & Business Writing with Word
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Time Management with MS Outlook

 

Personal Development Skills

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Arranging & Minuting Meetings
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Assertiveness 
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Career Development
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Chairing Meetings
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Coaching
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Communicating Change
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Conflict Management
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Decision-making & Problem Solving
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Developing Committee & Board Members
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Foundation of Management 
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Giving Effective Feedback
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How to Team Brief
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Increasing your effectiveness at work
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Influencing & Communicating
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Interim Management/Secondment
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Internal Communication for Effective Organisations
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Interviewing Skills
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Introduction to BPM (Business Process Management)
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Managing Absence
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Managing Performance
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Managing Stress
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Managing Suppliers 
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Mentoring
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Modernising your Membership Organisation
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Monitoring & Evaluation
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Motivation & Delegation
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Negotiation Skills 
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Networking for Success
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NLP for Managers
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Planning & Prioritising
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Powerful Presentations
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Presentation Skills
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Resource Management
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Self-confidence/Self-esteem
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Time Management
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Working across cultural boundaries
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Writing an effective Business Plan
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Writing effective Business Letters
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Communicating & Influencing
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Conflict Management
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Dealing with Demanding Customers
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How to give exceptional Customer Service
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Managing Customer Relationships
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Monitoring & Evaluating
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Negotiation Skills
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Telephone Techniques
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Working across cultural boundaries
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Achieving excellence in Project Management
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Governance
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Internal Communication for effective Projects
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Introduction to Agile Project Management
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Introduction to BPM (Business Process Management)
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Introduction to effective Project Management
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Introduction to Prince2 Methodology
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IT Change Management (versioning, impact analysis, etc.)
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Managing Suppliers 
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NLP for Project Managers
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Policies & Procedures
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Project Office setup and management
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Providing Administrative Support
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Resource management
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Strategy and planning
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Tools & Techniques for Planning & Control
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Using MS Project in PM
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Working across cultural boundaries
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Working with Virtual Teams
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Advanced Communications & Presentations
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'Intelligent Board' Aspects
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Business Planning
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Chairing Meetings
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Change Management
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Coaching
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Communicating Change
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Conflict Management
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Decision-making & Problem Solving
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Developing an effective Board
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Developing Committee & Board Members
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Developing Teams
bullet Diversity
bullet Employment essentials for small businesses
bullet Implementing change
bullet Internal communication for effective organisations
bullet Kaizen Continuous Improvement
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Leading in Technology
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Making the most of your Membership organisation
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Managing Performance
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Managing Stress
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Managing Suppliers
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Mentoring
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Motivation & Delegation
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Negotiation Skills
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NLP for Leaders
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Presenting with Impact
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Resource management
bullet Running business improvement projects
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Strategy and planning
bullet Understanding impact of Employment Law and ETS
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Working across cultural boundaries
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Working with Virtual Teams
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Account Development
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Advanced Sales Techniques
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Business Planning - sales strategy
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Outsourcing
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Revenue Growth
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Sales & Opportunity Coaching
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Sales Acceleration
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Sales Management
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Sales Methods - commodity to solution
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Sales Processes & Procedures
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Sales Start-ups
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Sales Team Management
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Sales Team Performance
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Sales Training - meetings, business reviews
bullet Balance Score Card Approach
bullet Dealing with bullying and harassment
bullet Designing Performance Appraisals
bullet Developing & Implementing Policies
bullet Dignity at Work
bullet Disciplinary and Grievance at Work – how to do it well
bullet Disciplinary & Grievance at Work – what to do
bullet Discrimination and Equal Opportunities
bullet Effective communication for HR
bullet Exit Strategies and Compromise Agreements
bullet HR – a strategic partner
bullet Implementing Job Evaluation
bullet Increasing your effectiveness at work
bullet Independent 360° reviews
bullet Interviewing Skills
bullet Managing Absence
bullet Managing Disciplinary and Grievance
bullet Managing Performance
bullet Managing Redundancy
bullet Mediation skills
bullet Monitoring & Evaluating
bullet NLP for HR Practitioners
bullet Outplacement
bullet Performance Appraisal Skills
bullet Preparing for work
bullet Presenting with impact
bullet Psychometric Testing
bullet Recruiting Excellence
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Psychometrics – an introduction to

bullet Psychometrics in Depth
bullet Training Needs Analysis
bullet Working across cultural boundaries
bullet CV Writing
bullet Career Transition - decide what you want
bullet Excelling in an Interim Role
bullet How to Completely Change your Career
bullet Increasing your effectiveness at work
bullet Introducing Careers in the New Economy
bullet Outplacement – how to get the most out of it
bullet Starting up a new business
bullet Succession Planning
bullet Working across cultural boundaries
bullet Working with Virtual Teams
bullet Writing an effective Business Plan

 

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aa Course Types
a IT Related
 
ftc Standard Apps
ftc Graphics Based
ftc DTP
ftc Miscellaneous
ftc CRM
ftc Blended Wrkshps
link
a Personal Dev't Skills
 
ftc General Skills
ftc Customer Svcs
ftc Project Mgmnt
ftc Leadership Skills
ftc Sales Skills
ftc HR Skills
ftc Career Dev'mnt
link
a IT Surgeries
a Training Needs
a Training Evaluation
a Consultancy
a Networking
a Brown Bag Training
aa Pricing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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