Shelagh is an accomplished consultant and trainer. I had the privilege of working with her at the Institution of Engineering and Technology where she was a great help to the team at a time of significant business evolution and change.
Among projects, for which Shelagh supplied invaluable assistance, were several built around the development of the IET’s Knowledge Network. She showed members how to update their local network’s web content when the new website was introduced; she devised and implemented collaboration tools and she helped improve business processes in key publishing areas.
The underpinning attribute of Shelagh is her energetic combination of sound technical/business nous allied to common sense. She has approachability and humour; she is tactful and tenacious; and people respond with warmth and enthusiasm.
I would unhesitatingly recommend Shelagh Fairbank as a technical and business consultant/trainer for any organisation with aspirations to modernise its information processing.
Group Learning & Development Manager
In the two years that I have had the pleasure of working with Fairbank Training, I have found their service to be professional and highly reliable. The business model that they employ ensures that they are able to provide flexible and adaptable business solutions with very short lead times. Shelagh Fairbank is a consummate professional and applies a hands-on approach to customer service delivery. Fairbank Training represents 'safe hands' and they are true to the ideals of consultancy, i.e. the provision of solutions.
National Sales Training Manager Business Operations UK & Ireland
Merial Animal Health
Shelagh and her trainers deliver quality and value and demonstrate an understanding of our training needs and deliver cost effective solutions.
Feedback from delegates is always very good with a positive result for the business.Shelagh goes the extra mile to ensure we are totally satisfied with the outcomes. There are numerous IT training providers but we only need Fairbank Training and Consultancy Ltd.
Merck Sharp & Dohme Ltd
"Having employed the services of Fairbank Training for a number of years to deliver specialised computer training to our Sales Representatives, FTC has on every occasion delivered high quality training courses. FTC is responsive to our needs and provides a flexible and efficient service, which is costs effective at all times."
Barbara Harris HR Officer
AVL Powertrain UK Ltd
Having worked with Shelagh and her team to develop various training requirements, we found them to be highly professional and passionate with regard to the service they delivered. In particular, Shelagh's patience and flexibility with our remit was unrelenting and we fully appreciated the add on services (feedback forms, individual development tracking, course tailoring, consistent trainers, etc.) that were available to be provided.
The Institution of Engineering and Technology
I regard Shelagh’s top qualities as being: Achieves Great Results, Personable and Creative. “Shelagh has helped me to design and build business and IT processes and ensure that users are trained to master them. She has handled some of my hardest processes and the results have been excellent.”
Adele Wright, Learning & Development Business Partner
Stevenage Homes, Stevenage Borough Council
Fairbank Training & Consultancy have a collaborative approach to their customers, which is why I engaged them to run their hour long IT Surgeries shortly after I joined Stevenage Homes in March 2010. The surgeries enable staff to have an hour long, 1:1 session with a Specialist Trainer, ensuring a focussed, relevant and time intervention. Later, Shelagh and I worked together to create the "Bring Me Sunshine" Programme which helps build IT confidence and knowledge in workers unused to computer technology. I then worked with FTC to develop a Training Database which would not only log training undertaken but provide vital management information.
Director of Finance & Business
Quantum Care Ltd
"Following an extensive trawl through various contacts and brochures to identify an IT training company, we selected FTC and have been delighted with the results. Shelagh has provided us with a tailored approach to our requirements and was very good at understanding our particular situation and needs. She was able to match us with one of her training consultants who has proved very popular and all the feedback from some 50 of our staff, who attended various courses, has been very positive. In particular, the flexibility, energetic and lively trainer and the course material have combined to give us excellent value for money."
Global Learning and Development Manager
Shelagh’s top qualities are: Good Value, On Time, High Integrity. “Focussed on really understanding our requirements, Shelagh works in partnership with us to find solutions that work. Shelagh knows her trainers well and has a track record of supplying outstanding people - so I know I can trust her to find the right person for the job, every time. Shelagh's warm and energetic personality makes her a pleasure to work with and I look forward to working with her again in future.”
Programme and Project Manager
Bardell Consulting Ltd
“Shelagh's enthusiasm and energy mean that she succeeds in gaining real buy-in and commitment from the companies she works with. Her approach to training runs deeper than the chalk and talk approach. By promoting and carrying out floor-walking she gets directly involved with what it is the business is trying to do and is quick to identify and resolve blockers. I would recommend Shelagh without hesitation”
“Shelagh’s friendly and down-to-earth character quickly wins over delegates and creates a positive environment for learning. She has a skill for simplifying the complicated and draws on many years of practical experience. I worked with Shelagh on and off for a year on various projects and hope to again in the future.”
Quality Careers Services
"We have found that FTC is highly
experienced in the products and has listened
to our needs. The staff who have undergone
the training have all been very enthusiastic
about it (something we have never had before
with previous IT training)."
SHL Computer Group
“Shelagh is a dedicated, committed & special consultant whom I would recommend for all of the skill sets that she embraces, in particular her superb analytical & communication skills. A joy to work with who adds value to all aspects of the "people" business”
The University of Reading
Shelagh Fairbank has been teaching students taking our credit-bearing module on 'The Practice of Entrepreneurship' since 2004. I think that it is fair to say that we were initially unsure of whether to include such a component in the module, but were swayed because a very strong consensus arising from the academic research on entrepreneurs indicating that networking skills are one of their most prominent features. It was a risk, but we felt that our students ought to be exposed to some teaching.
From the very start it was obvious that Shelagh is a marvelous communicator with students and was able to convey some important content as well as inspire and enthuse. Over the years, Shelagh has been happy to modify her content, either following student feedback, our own observations or her own hunches as she has thought over her content. Nowadays the 'networking' session has become a major event in our curriculum, with an hour of introductory content, and hour of a networking event - where we throw the students into a simulation of a wine reception with local business leaders - followed by half an hour of feedback.
Most students find networking intimidating and would, when left to their own devices, mostly opt for an inward-looking rather than outward-looking behavior pattern. The result of Shelagh's teaching has therefore become a very special moment in our module over the years, a moment when even the most shy of students realises that with discipline and practice, they can overcome their shyness and be more instrumental in how they are able to acquire information and contacts. Even with the most confident, the emphasis on the sheer instrumentality of purposeful networking has come as a revelation. So while our students have benefited over the years from Shelagh's specific focus on teaching networking techniques, her wider impact has been to empower many of our students with the sense that they can achieve what in many cases they thought was beyond them.
She comes highly commended!
The Cable & Wireless College
"As preferred supplier of internal
PC training, in all cases we have found
the training delivered by FTC to be of an
extremely high standard. FTC have ensured
that the level and type of training delivered
has met our requirements and expectations."